IPTV Refund Policy

This IPTV refund policy explains when you can get your money back from 4K IPTV (“we”, “us” and “our”), and how to ask for a refund. Please read it together with our IPTV terms of service. We want you to be happy with your plan, and we keep this IPTV refund policy clear and fair.

Try Before You Buy

We offer a free 24 hour trial, so you can test the service on your own device before you pay. During the trial you can check the picture quality, the channel guide and how well the service works on your internet connection. The trial is free, so no refund is needed for it. We strongly suggest you use the trial before you choose a plan.

When You Can Ask for a Refund

You can ask for a refund if:

• The service you paid for does not work as we described, and we cannot fix the problem after you contact us
• You were charged twice, or you were charged the wrong amount
• The law says you are entitled to a refund

When We Cannot Give a Refund

We may not be able to give a refund if:

• The 7 day refund period has passed
• The problem is caused by your own device, your internet connection or your setup, and not by our service
• Your plan was ended because it broke our terms of service

If we say no to a refund, we will tell you why in plain English.

Refund Time Limit

You need to ask for a refund within 7 days of paying for your plan.

How to Ask for a Refund

Asking is simple:

1. Message us on WhatsApp at +44 7402 102447, or use our contact page.
2. Tell us your name, the plan you bought and the date you paid.
3. Tell us why you want a refund.

We answer messages every day. We will check your request and tell you what happens next.

What Happens After You Ask

We may ask for a few more details, such as the name of your device or a screenshot of the problem. This helps us check your request and try to fix any fault first. We will never ask you for your full card number, your PayPal password or your bank login. If you are asked for these by anyone using our name, please do not share them, and tell us straight away.

How We Pay Refunds

We pay refunds back to the way you paid:

• Bank transfer: back to the bank account you paid from
• PayPal: back to your PayPal account
• Debit or credit card: back to the same card

We will tell you how long your refund will take when we approve it. Refunds can take a few working days to show in your bank, PayPal or card account.

Cancelling Your Plan

Our plans do not renew automatically, so you do not need to cancel to stop paying. When your plan ends, it stops. To renew, message us on WhatsApp. If you want to stop using your plan early, message us and we will explain your options.

Your Legal Rights

This IPTV refund policy does not take away any of your legal rights as a consumer under UK law. When you buy online, you may have a right to cancel within 14 days. If your service starts straight away because you asked us to start it, this right may work in a different way. You can find out more from Citizens Advice.

Changes to This IPTV Refund Policy

We may update this IPTV refund policy from time to time. We will post the new version on this page and change the date at the top. The policy that applied when you bought your plan stays the same for that plan, unless the law requires a change.

Contact Us About This IPTV Refund Policy

Questions about this IPTV refund policy? Message us on WhatsApp at +44 7402 102447, or visit our contact page. We are happy to help.